Does your pricing include GST and Freight?

All pricing is exclusive of GST and freight. These amounts are both calculated and added to your total when you go through the checkout process.

Do you have a retail store I can visit?

We operate from factory premises in Manukau, Auckland. we will be opening a showroom soon with open hours from 10-2, you are more than welcome to pick up your order anytime between 10am and 2. We do not run a till and cannot take EFTPOS, however we can process VISA/MASTERCARD on site. If you know what you want it's probably best to pay for your order on the website and choose the will pickup option.

How do I know I can trust you?

We are a limited liability company that is bound by the Fair Trading Act and have been in business since 2000. We have an excellent feedback history on Trademe (NZ’s premier online auction site). Click here to look at our feedback.

How can I contact you if I have a question or would like a special quote?

Check out our contact page for phone, fax and email details.

What range of products do you sell?

We sell a range of packaging products relevant to the packing/dispatch desk in every company. Along with that we sell a fairly wide range of consumables aimed at the label printing market (cardboard cores, thermal transfer ribbon, cardboard dispenser boxes, blank labels etc).

Is there a minimum or maximum order?

There is no maximum. The minimum order is specified in the unit of measure on each product page. Where a price break is available for buying in higher quantities this is specified on the relevant product pages.  For instance you can buy a "pack" of zip lock bags or a "Box" of zip lock bags.  Generally the higher the purchase quantity the lower the base unit price will be.  

What are my payment options?

Visa or Mastercard.

Internet banking & cheque payment options are only available for account holders or by prior arrangement with Rob or Vicki. 

 
How do I get an account?

Easy – just download a credit application form from here, fill it in and fax it back to us. We will process your application and let you know your account details and credit terms once you application has been approved. Account holders need to purchase at least $250 per month and pay promptly to maintain the use of an account.

Can I pick up my order and pay cash?

Yes you can, but we don't run a till, so please being the correct change. (check out the contact us page for address details). Please note that we do not have any eftpos facilities available. You can pick up and pay by credit card.

What are your shipping costs?

Shipping can be a very complicated area but here are some general guidelines that we follow. For an order that will fit into one of our standard sized boxes we will use a courier company and the following prices apply.

Auckland (Puke to Albany) $6 for the first big box and $4 for each subsequent big box.

Rest of NI $10 per medium sized, $15 per large box

SI $15 per medium szed box, $25 per large box

Prcing excludes GST

The website will calculate

For an order that will combine to be 1 cubic meter or more we will generally use a freight company (especially outside of Auckland) as they are much more cost effective. 

How is my order shipped?

We use a combination of courier companies and freighting companies to give us the most cost effective solution depending on the delivery area and physical size of the order. The companies we deal with are NOW couriers , Streamline (freight and courier orders), Speedy Couriers (for urgent courier parcels inside Auckland only).  Please note that most companies use sub-contrators to deliver their parcels outside Auckland.

How long should I allow for delivery within New Zealand?

In Auckland orders dispatched in the morning will be delivered the same day and orders dispatched in the afternoon will be delivered the following day. The rest of the North Island is the delivered on the next working day following dispatch. For the South Island the delay is 2-3 working days from dispatch. The only exceptions to this rule are Rural Delivery addresses which can take longer.

How long should I wait before contacting you if my parcel hasn’t arrived?

Please have a look at the order status function on the website - put in your order number and the email address and it will return an order status for you.  Sometimes thngs are out of stock in which case the status will be "waiting for product"  Please don't hesitate to contact us if you want to discuss progress of your order.

If your parcel has not arrived within 7 days of placing your order (and you haven’t heard anything to the contrary from us) then please contact us and we will trace your order with the appropriate company.

Do you offer a refund or exchange if the goods are not as you expected them to be?

Please choose your products carefully as we cannot refund if you change your mind. We try very hard to make sure that all the relevant information about our products is on the website for you to check before you buy. If there is something about a product you would like to know before you purchase then please contact us and we will be more than happy to help! We may exchange at our discretion.  Sometimes we may take a product back and refund but a 10% restocking fee applies and the chances of us agreeing to accept custom cut mailing tubes back are very slim!

Under what conditions will you offer a refund?

A replacement will be issued in the first instance but if that is not available we will refund your money or send you an alternate product depending on your wishes. A full replacement or refund will be issued if your goods are not received or they are damaged upon arrival. Any damage to products must be reported to us within 7 days of arrival to be eligible for a refund.